SimCommUSR
SimCommUSR
SimComm CRS unlocks call recordings from any OEM, converts them to MP3 or WAV, and securely delivers them to cloud, on-prem, or SFTP—enabling migrations, client exits, compliance, and speech analytics.
SimComm CRS unlocks call recordings from any OEM, converts them to MP3 or WAV, and securely delivers them to cloud, on-prem, or SFTP—enabling migrations, client exits, compliance, and speech analytics.
Organizations often face challenges retaining and replaying historical call recordings during migrations—such as platform changes, cloud transitions, client exits, or analytics initiatives—while managing multiple audio formats and strict compliance requirements. The USR Portal solves these challenges with seamless, on-demand playback of archived calls in WAV and MP3 formats directly from cloud storage. USR is designed for flexibility, operating as both a standalone solution and an integrable component within existing OEM environments including Avaya, Verint, NICE, and other vendors. This approach minimizes workflow disruption, enables rapid and compliant access to legacy interactions, reduces infrastructure footprint,and delivers cost savings. To use SimCommUSR,you need a paid Webex account and a SimComm Limited account. To get started, Contact Us at support@simcomm.com ,and our team will assist with account setup. A subscription is required—please contact support@simcomm.com for pricing and subscription.
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Organizations often face challenges retaining and replaying historical call recordings during migrations—such as platform changes, cloud transitions, client exits, or analytics initiatives—while managing multiple audio formats and strict compliance requirements. The USR Portal solves these challenges with seamless, on-demand playback of archived calls in WAV and MP3 formats directly from cloud storage. USR is designed for flexibility, operating as both a standalone solution and an integrable component within existing OEM environments including Avaya, Verint, NICE, and other vendors. This approach minimizes workflow disruption, enables rapid and compliant access to legacy interactions, reduces infrastructure footprint,and delivers cost savings. To use SimCommUSR,you need a paid Webex account and a SimComm Limited account. To get started, Contact Us at support@simcomm.com ,and our team will assist with account setup. A subscription is required—please contact support@simcomm.com for pricing and subscription.
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