NovelVox Agent Accelerator is the execution layer between Webex Contact Center and your dealership systems of record, including CDK, Cox Automotive, and Reynolds & Reynolds. Agents execute complete sales and service workflows from one orchestrated workspace:

• confirm, reschedule, or cancel appointments with real-time DMS write-back
• validate warranty coverage and claims with complete audit trails
• run VIN-based recall outreach through approved workflows
• manage financing and trade-in inquiries synchronized with CRM systems

PCI-DSS-compliant payment capture automatically pauses recording during card entry. Every action is executed under role-based permissions to support GDPR and CCPA requirements. Every interaction completes — no dropped steps or manual workarounds.

Click "https://www.novelvox.com/contact-us/" to get started. Webex Contact Center license and a NovelVox account required. For pricing and subscription information, contact us at marketing@novelvox.com.