NexGen CCaaS Integration
NexGen CCaaS Integration
The NexGen CCaaS integration automatically pulls key performance metrics from the dialer, maps each data set to the corresponding agent through their NexGen ID, and provides real-time monitoring of agent activity, performance, and overall productivity.
The NexGen CCaaS integration automatically pulls key performance metrics from the dialer, maps each data set to the corresponding agent through their NexGen ID, and provides real-time monitoring of agent activity, performance, and overall productivity.
NexGen CCaaS Integration connects your NexGen Virtual Workplace environment with Webex Contact Center, automatically pulling key performance metrics from the dialer, mapping each data set to the corresponding agent through their NexGen ID, and providing real-time monitoring of agent activity, performance, and overall productivity.
To get started, simply Schedule a Demo and our team will connect to your Webex Contact Center API and have your dashboards live within a day.
Pricing: This is a paid service starting at $240/user per year (for 1–100 employees, self-implementation). For teams over 100 employees, custom pricing is available.
For full pricing details, visit nexgenvirtualworkplace.net/pricing.
Account Requirements: To use NexGen CCaaS Integration, you will need a paid Webex Contact Center license and an active NexGen Virtual Workplace account.
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NexGen CCaaS Integration connects your NexGen Virtual Workplace environment with Webex Contact Center, automatically pulling key performance metrics from the dialer, mapping each data set to the corresponding agent through their NexGen ID, and providing real-time monitoring of agent activity, performance, and overall productivity.
To get started, simply Schedule a Demo and our team will connect to your Webex Contact Center API and have your dashboards live within a day.
Pricing: This is a paid service starting at $240/user per year (for 1–100 employees, self-implementation). For teams over 100 employees, custom pricing is available.
For full pricing details, visit nexgenvirtualworkplace.net/pricing.
Account Requirements: To use NexGen CCaaS Integration, you will need a paid Webex Contact Center license and an active NexGen Virtual Workplace account.
